Returns & Exchanges

At JLab, we stand behind our audio products with a 30-day money-back guarantee and a limited warranty on all electronics. If you are not 100% satisfied with your purchase, we offer easy returns and exchanges to ensure you find the perfect sound.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Center and enter your order number and shipping zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and download your prepaid shipping label provided by our support team.

• 3.
  Pack and Ship

  Securely place your JLab gear in its original packaging and drop off the package at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects your returned item, we will process your refund to the original payment method or ship out your replacement within 3-5 business days.